Frequently Asked Questions
Orders & Purchases
How can I place an order?
How can I place an order?
You can place an order by selecting your desired product, adding it to the cart, and completing the checkout process with your shipping and payment details.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled within a short time after purchase. Once processing has started, changes may not be possible.
How will I know my order is confirmed?
How will I know my order is confirmed?
After placing your order, you will receive a confirmation email with all your order details and tracking updates once it is shipped.
What payment methods do you accept?
What payment methods do you accept?
We accept multiple secure payment methods including debit/credit cards and other available online payment options at checkout.
Can I track my order?
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status in real time.
Returns & Exchange
What is your return policy?
What is your return policy?
We accept returns within a specified period after delivery, provided the item is unused, in original condition, and in its packaging.
Can I exchange my product?
Can I exchange my product?
Yes, exchanges are available for eligible products if you receive the wrong item, size issue, or a defective product.
How do I request a return or exchange?
How do I request a return or exchange?
You can contact our support team with your order details and reason for return or exchange. Our team will guide you through the process.
Who covers return shipping costs?
Who covers return shipping costs?
Return shipping costs may vary depending on the reason for return. If the product is defective or incorrect, we will cover the cost.
How long does the refund or exchange process take?
How long does the refund or exchange process take?
Once your return is approved and received, refunds or exchanges are usually processed within a few business days.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping time depends on your location. Orders are usually processed quickly and delivered within the estimated timeframe shown at checkout.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking ID on the courier’s website to see real-time updates about your parcel, including dispatch, transit, and delivery status.
My tracking link is not updating. What should I do?
My tracking link is not updating. What should I do?
Sometimes tracking information may take 24–48 hours to update after shipment. This is normal as couriers need time to scan parcels at different checkpoints. If your tracking remains unchanged for several days, please contact our support team for assistance.
Do you ship on weekends or public holidays?
Do you ship on weekends or public holidays?
Orders are generally processed on working days. Shipments may be delayed during weekends or public holidays due to courier operation schedules, but your order will be processed as soon as business resumes.
What should I do if my order is delayed?
What should I do if my order is delayed?
If your order is taking longer than the expected delivery time, you can contact our support team with your order number. We will check the status with the courier and update you as soon as possible.
